Arkevia is a digital vault published by Cegedim, used by many companies to dematerialize pay slips and HR documents. Accessing this service regularly poses difficulties for employees, particularly because the activation procedure varies depending on the settings chosen by each employer. Two URLs coexist: myarkevia.com for employees and arkevia.com for employers, a distinction that already generates navigation errors.
Arkevia Credentials: Why the Procedure Differs from One Company to Another
The most common point of friction does not concern a technical bug, but an information issue. Depending on the companies, the initial identifier sent to the employee can take the form of an employee number accompanied by a temporary code, a registration number with a secret code, or identifiers sent directly by email. This diversity depends on the HR settings implemented by the employer at the time of Arkevia’s deployment.
An employee who changes companies and finds Arkevia at their new employer may therefore be confused: the identifiers do not work the same way as in their previous position. The reflex to enter the old registration number on the login page consistently results in failure, as each company generates its own set of identifiers.
Before any attempt to log in, the first step is to locate the activation email sent by the HR service or by Arkevia. This email contains the necessary information to log in to my Arkevia account during the first use. If this message has been deleted or was never received, the company’s HR service remains the only point of contact capable of restarting the procedure.
MyArkevia Login: The Step-by-Step Process on myarkevia.com
Once the identifiers are in hand, the login process is relatively straightforward, provided the correct URL is chosen. Employees must go to myarkevia.com, not arkevia.com which is reserved for the employer interface.
First Login and Password Creation
During the first login, the employee enters the registration number (or employee number) and the temporary code provided by their employer. The platform then prompts them to create a personal password and enter an email address. This address will be used for all subsequent logins and for password recovery.
The choice of email address deserves attention. It is preferable to use a personal email address rather than a professional one, as access to the vault is retained even after leaving the company. An employee who linked their account to their professional email and leaves their position may find themselves unable to reset their password without assistance.
Daily Login
For regular logins, the procedure boils down to three actions:
- Go to myarkevia.com from a browser or the mobile app
- Enter the personal email address and password set during activation
- Access the personal space where pay slips, contracts, and certificates are archived
The platform does not offer two-factor authentication for employee accounts, which simplifies the login process but raises security concerns in case of a compromised password.
Forgotten Password and Loss of Access to Arkevia: Real Remedies
The “forgotten password” function available on the login page sends a reset link to the email address associated with the account. This procedure works well as long as the employee still has access to that email inbox.
The problem complicates when the user has lost access to the email address linked to the account. In this case, the standard reset is no longer sufficient. Two remedies exist:
- Contact the company’s HR service, which can restart an activation procedure or provide new temporary identifiers
- Use the contact form of Arkevia support ([email protected]), which conducts a identity verification before restoring access
Arkevia support is not limited to technical interventions. It can also be contacted to restore identity or change the email address associated with the account, which goes beyond simple password reset.
Accessing Pay Slips After Departure: What Arkevia Really Allows
One of the arguments put forward by Arkevia is the retention of documents for several decades, including after a change of employer. In practice, this means that the digital vault remains accessible to the employee as long as their account exists, regardless of their contractual link with the company that deposited the documents.
This portability relies on the fact that the account belongs to the employee, not the employer. However, feedback from the field varies regarding the smoothness of this access post-departure. Some users report delays in obtaining the reactivation of their account when they have lost their identifiers after several years without logging in.
A precaution often overlooked is to download a PDF of each pay slip as soon as it is deposited in the vault. This local double archiving ensures immediate access to documents in case of a temporary platform outage, loss of identifiers, or delays in support response. This habit takes a few seconds each month and eliminates total dependence on the online service.
Accessing Arkevia does not present any major technical difficulties, but the variability of activation procedures depending on companies remains the main source of blockage. Keeping the initial activation email safe and using a personal address from the start are the two actions that avoid the vast majority of connection problems.